Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AHCMER401A Mapping and Delivery Guide
Coordinate customer service and networking activities
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | AHCMER401A - Coordinate customer service and networking activities |
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Description | This unit covers coordinating customer service and networking activities and defines the standard required to: access and apply customer service policies and procedures; respond to customer feedback and complaints; develop and use networks to source goods and services; provide value for the customer in sourcing and supplying goods and services; maintain records of customer feedback and interactions. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to agricultural or horticultural merchandise or department managers who have responsibility for customer service delivery by others. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Contribute to quality customer standards |
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Element: Implement customer service systems |
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Element: Manage networks to ensure customer needs are addressed |
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